1. Introduction

This Privacy Policy explains how we collect, use, maintain and keep safe your personal information including when you use our website, online services and our online form for insurance quotation enquiries.
If you are filling out our online quotation request form on or behalf of someone else then, you must provide them with a copy of this Privacy Notice and gain their consent regarding their acceptance of this Privacy Notice.

2. About Us

General Insurance Brokers (UK) PLC are an independent intermediary providing a range of insurance relating services (including but not limited to arranging insurance contracts between you and the insurer, policy administration, claims and risk management). We mainly cater for a very niche clientele, including but not limited to motor, fleet, home, commercial and medical policies. We are committed to protecting and respecting your privacy and information.

3. Information We Collect

We may collect date about you in a few different ways:

  • Directly from you (such as telephone calls and e-mail)
  • Through our website
  • Publicly available information (such as the internet, social media platforms, companies house, property and asset registers, claims & convictions records)
  • Background checks and screening (such as insurance industry fraud prevention and detection registers and sanction checking screening registers)
  • Other Insurance Companies &/or Brokers (such as obtaining No Claims Bonus or Claims Experience details)
  • Vehicles Dealerships or Salespersons (such as Mercedes or BMW Diplomatic sales teams)

We may collect and process the following data about you:

  • Personal Information: This includes but is not limited to your name, address, date of birth, contact details, health or criminal offences and all other relevant details and information related to the type of insurance you are looking for and necessary in helping us obtaining an insurance quote for you either when speaking to us, when filling out our online form or in any of the other ways listed above.
4. How We Use Your Information

We use your information to:

  • Provide you with our services including but not limited to insurance quotes, arranging insurance contracts, and other related services.
  • Manage and administer your insurance policies including where applicable but not limited to arranging insurance premium finance and handling any claims on your policy.
  • We will only use your data for the purpose for which it was collected. We will only grant access to or share your data within out firm or other firms associated with us, with other authorised third parties and product and service providers such as insurers and premium finance providers where we are entitled to do so by law under lawful data processing.
  • Improve our website, products, and services.
  • Comply with legal obligations and regulations.
  • Communicate with you, including sending marketing e-mails or materials (you may opt-out at any time by using the Contact Us section or e-mailing us at info@gibukplc.com).
5. Processing Your Information

We process your personal data based on the following grounds:

  • Contract: To implement and administer the contract, we have with you or take steps to enter into a contract with you.
  • Legal Obligation: To comply with legal or regulatory requirements.
  • Legitimate Interest: To improve our services to you and others, manage our relationship, and protect our business interests.
  • Consent: Where you have provided explicit consent for specific purposes.
  • Other Insurance Companies &/or Brokers (such as obtaining No Claims Bonus or Claims Experience details)
  • Fraud detection or prevention
6. Sharing Your Information

We may share your information with:

  • Service Providers: Including but not limited to Third-party companies that provide services on our behalf, such as IT and system administration services.
  • Insurance Partners: Including but not limited to Insurance companies, MGAs, underwriters and other brokers for the purpose of providing insurance quotes and coverage.
  • Legal and Regulatory Authorities: When required by law or to protect our legal rights.
  • Other third parties: Where we are required by law.
7. Data Security

We implement appropriate technical and administrative measures to protect your personal data from unauthorized access, use, alteration, or destruction, including Restricted access to only those who require it, Firewalls, Anti-Virus Software, Passwords. However, please be aware that no security measure is perfect and absolute security cannot be guaranteed.

8. Data Retention

We will retain your personal data for as long as necessary and required to fulfil the purposes we collected it for and for our business needs, including satisfying any legal, accounting, or reporting requirements.

9. Your Rights

Under data protection laws, you have the following rights:

  • Access: Including but not limited to Third-party companies that provide services on our behalf, such as IT and system administration services.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion:Request deletion of your personal data.
  • Objection: Object to processing your personal data.
  • Restriction: Request the restriction of processing your personal data.
  • Data Portability: Request the transfer of your personal data to you or to other third parties if given explicit consent by you.

To exercise these rights, please use the Contact Us section or e-mail us at info@gibukplc.com).

10. Cookies

Websites usually use cookies to enhance user experience and various other reasons. Please visit our Cookies Policy page to learn more about Cookies and what we use.

11. Complaints

You have the right to query our use of your personal data at any time and we will do our absolute best to resolve your concerns as soon as possible.
There may be certain scenarios where if you exercise your rights as described above and limit us to obtaining or processing certain personal information will result in us not able to provide, handle, administer etc. our insurance services to you.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time when necessary. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please use the info@gibukplc.com).

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